This Privacy Policy explains how neuroxen.shop collects, uses, and protects information when you visit this Website. By using the Website, you consent to the practices described here.
1. Information We Collect
- Information you provide: such as your name and email address when you contact support.
- Automatically collected data: such as IP address, browser type, device information, pages visited, and time on site, gathered through cookies and analytics tools (for example, Microsoft Clarity).
- Order information: billing, shipping, and payment details are collected and processed securely by the official manufacturer's order system — not stored on this Website.
2. How We Use Information
- To respond to customer-care inquiries and process support requests
- To understand how visitors use the Website and improve content and performance
- To detect, prevent, and address technical or security issues
- To comply with legal obligations
3. Cookies & Analytics
We use cookies and similar technologies to analyze traffic and improve user experience. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.
4. Sharing of Information
We do not sell your personal information. We may share data with trusted service providers (such as analytics and order-fulfillment partners) strictly to operate the Website and fulfill orders, and where required by law.
5. Data Security
We implement reasonable technical and organizational measures to protect information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of certain data uses. To exercise these rights, email support@neuroxen.shop.
7. Children's Privacy
This Website is not directed to individuals under 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date above reflects the most recent revision.
9. Contact
For privacy questions, email support@neuroxen.shop or visit our Contact page.